Crystal Coast Pool Services Pty Ltd

Welcome to Crystal Coast Pool Services Pty Ltd., where exceptional pool care meets precision and reliability. Our commitment to customized maintenance, proactive water testing, and swift emergency restoration ensures your pool stays pristine all year round. Experience personalized service and expert care that exceeds your expectations.

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Welcome to Crystal Coast Pool Services Pty Ltd. This comprehensive User Agreement and Privacy Policy (collectively, the "Agreement") governs your use of our website and services (collectively, the "Services"). By accessing and using our Services, you agree to be bound by the terms and conditions set forth herein. Please read this Agreement carefully before engaging with our site. If you do not agree with these terms, you are not permitted to use our Services.

This Agreement is intended to comply with all applicable legal requirements, with particular emphasis on privacy protection and the handling of personal data in accordance with relevant legislation. Our commitment to data protection reflects our compliance with privacy laws and best practices, which include strict protocols for data collection, usage, storage, and deletion. This Agreement is designed to be transparent about our practices, ensuring that your rights are respected while using our Services.

1. Definitions

For purposes of this Agreement, the following terms shall have the meanings set forth below:

  • Services: Any services, tools, applications, and content provided by Crystal Coast Pool Services Pty Ltd, including but not limited to the website, mobile applications, and other online functionalities.
  • User: Any individual or entity that accesses or uses our Services.
  • Personal Data: Any information relating to an identified or identifiable natural person, as defined by applicable privacy laws.
  • Cookies: Small text files stored on your device by our website to enhance user experience, analyze usage, and provide tailored content and advertisements.
  • Agreement: The entire document encompassing the User Agreement and Privacy Policy, as updated or modified from time to time.

2. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of this Agreement. If you do not agree with the terms contained herein, please do not use the Services. Continued use of the Services signifies your ongoing acceptance of any updates or modifications made to this Agreement.

3. Use of Services

Our Services are provided for lawful purposes only. You agree to use the Services only for purposes that are permitted by this Agreement and any applicable local, state, national, or international law. You further agree not to:

  • Engage in any activity that interferes with or disrupts the integrity or performance of the Services;
  • Attempt to gain unauthorized access to any portion or feature of the Services;
  • Reverse engineer, disassemble, or decompile any component of the Services, except as expressly permitted by law;
  • Harass, abuse, or harm other users through the Services;
  • Upload, post, or transmit any content that is infringing, libelous, or otherwise objectionable.

We reserve the right to terminate or suspend your access to the Services for any violation of these terms or any other conduct that we, at our sole discretion, deem harmful to other users or detrimental to our business interests.

4. Privacy Policy

Your privacy is of paramount importance to Crystal Coast Pool Services Pty Ltd. We are dedicated to safeguarding your Personal Data in accordance with applicable data protection laws and relevant privacy principles. The following provisions detail how we collect, use, store, and protect your Personal Data:

4.1. Collection of Personal Data

We may collect Personal Data when you interact with our Services. This includes, but is not limited to, information you provide when you register an account, subscribe to our newsletters, fill out forms, or otherwise communicate with us. Such data may include your name, email address, phone number (+61266524393), and physical address (18 Marina Dr, Coffs Harbour, NSW 2450, Australia). Additionally, we may automatically collect technical data through cookies and similar tracking technologies when you access our website.

4.2. Use of Personal Data

Your Personal Data may be used for the following purposes:

  • To provide and maintain our Services;
  • To process your requests and transactions;
  • To send you administrative and promotional communications, if you have opted-in;
  • To analyze trends and improve our website and Services;
  • To comply with legal and regulatory requirements.

We will only use your Personal Data in ways that are consistent with the purposes stated herein and in compliance with our internal privacy principles.

4.3. Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small files stored on your device that contain information about your interactions with the site. You have the option to manage your cookie preferences, but please be aware that disabling cookies may affect the functionality of certain features on our website. For further information regarding cookies, please refer to our Cookie Policy at Cookie Policy.

4.4. Data Retention and Deletion

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, dispute resolution, and enforcement of our agreements. Upon the completion of these purposes or upon your request, you may ask us to delete your Personal Data. Requests for data deletion can be submitted via our support channels, and we will respond within a reasonable timeframe, subject to applicable legal requirements.

4.5. Data Security Measures

The security of your Personal Data is critical to us. We implement robust administrative, technical, and physical security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your information, please understand that no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

4.6. International Data Transfers

While most processing of your Personal Data occurs within our secure servers, there may be instances in which data is transferred to third-party service providers or partners to facilitate our operations. In such cases, all parties involved are contractually bound to ensure the privacy and security of your Personal Data in accordance with applicable regulations.

4.7. Your Legal Rights

You retain certain rights with respect to your Personal Data, including but not limited to the right to access, correct, or request deletion of your data. If you wish to exercise any of these rights, please contact us using the provided contact details. We will process each request in accordance with the applicable data protection laws.

5. Modification of the Agreement

Crystal Coast Pool Services Pty Ltd reserves the right to modify, alter, or update this Agreement at any time without prior notice. It is your responsibility to review this Agreement periodically for changes. Your continued use of our Services following the posting of any modifications constitutes your acceptance of the revised terms. The effective date of the current version of this Agreement is indicated by the date macro 2025-03-10.

6. Intellectual Property Rights

All content, trademarks, logos, and other intellectual property displayed on our Services are the exclusive property of Crystal Coast Pool Services Pty Ltd or its licensors, unless otherwise stated. You are granted a limited, non-exclusive, non-transferable license to access and use the Services strictly in accordance with the terms of this Agreement. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited and may result in legal action.

7. Limitations of Liability and Disclaimers

The Services are provided on an "as is" and "as available" basis without any warranty or representations of any kind, either expressed or implied. Crystal Coast Pool Services Pty Ltd does not warrant that the Services will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by law, Crystal Coast Pool Services Pty Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use or inability to use our Services.

You acknowledge that any reliance on the content or functionality provided by the Services is at your own risk. We make no warranty regarding the accuracy, completeness, or reliability of any information presented on our Services. All risk in connection with the use of our Services remains solely with you.

8. Indemnification

You agree to defend, indemnify, and hold harmless Crystal Coast Pool Services Pty Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including, without limitation, reasonable attorneys' fees and costs) arising out of or in any way connected with your access to or use of our Services, your violation of this Agreement, or your infringement of any intellectual property or other rights of any party.

9. User Responsibilities and Representations

By using our Services, you represent and warrant that you are of legal age to form a binding contract and are not barred from using the Services under any applicable laws. You agree that all information you submit to us is truthful and accurate. In the event that any information provided by you is found to be untrue or misleading, we reserve the right to suspend or terminate your access immediately, with or without notice.

10. Third-Party Services and Content

Our Services may contain links to third-party websites, content, or applications that are not owned or managed by Crystal Coast Pool Services Pty Ltd. We do not exercise any control over the content, policies, or practices of such third parties and, therefore, accept no responsibility or liability for their actions. Any interactions you have with third-party websites or services are solely between you and the third party, and you agree that Crystal Coast Pool Services Pty Ltd shall not be responsible or liable for any loss or damage incurred as a result of such interactions.

11. Advertising, Marketing, and Promotional Communications

Crystal Coast Pool Services Pty Ltd adheres to current rules and recommendations regarding online advertising, including those established in the Microsoft Advertising guidelines. Any promotional or marketing communications sent by us will clearly disclose their purpose and provide options for opting out of receiving further such communications. We use data provided by you solely for the purpose of providing services and informing you about offers that may be relevant to your interests.

12. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws applicable to the operations of Crystal Coast Pool Services Pty Ltd. Any disputes arising from or relating to this Agreement shall be resolved in accordance with the dispute resolution mechanisms provided herein. Generally, all claims are subject to binding arbitration, except when prohibited by applicable laws. You agree that any legal proceedings or arbitration shall be conducted in a jurisdiction that is convenient to Crystal Coast Pool Services Pty Ltd, and you irrevocably consent to the personal jurisdiction of such courts.

13. Termination

We reserve the right to terminate or suspend your access to all or a portion of our Services at any time, without notice, for any reason, including without limitation your breach of this Agreement. Upon termination, the rights granted to you under this Agreement will immediately cease, and you must promptly discontinue all use of the Services. Even after termination, certain sections of this Agreement, including those related to intellectual property, limitation of liability, indemnification, and data protection, shall survive and continue to apply.

14. Miscellaneous Provisions

This Agreement constitutes the entire agreement between you and Crystal Coast Pool Services Pty Ltd regarding the use of our Services and supersedes any prior agreements, understandings, or representations, whether written or oral. If any provision of this Agreement is deemed invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect. The failure of Crystal Coast Pool Services Pty Ltd to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

No amendment or modification to this Agreement shall be binding unless in writing and signed by an authorized representative of Crystal Coast Pool Services Pty Ltd. This Agreement is binding upon and will inure to the benefit of the parties and their respective successors and permitted assigns.

15. Contact Information

If you have any questions, concerns, or requests regarding this Agreement, including inquiries about your Personal Data, data deletion, or data security measures, please contact us using the following details:

  • Email: [email protected]
  • Telephone: +61266524393
  • Mailing Address: 18 Marina Dr, Coffs Harbour, NSW 2450, Australia

Your inquiries will be addressed promptly, and we strive for transparency regarding any concerns that may arise in relation to our Services and your Personal Data.

16. Final Remarks

By using our Services, you confirm that you have read, understood, and accepted the terms detailed in this Agreement. We encourage you to review this document periodically to remain informed about any changes that may affect your rights and responsibilities. Your trust is important to us, and we are committed to maintaining the highest standards of data protection and service integrity.

This Agreement is effective as of the date indicated by 2025-03-10 and will remain in effect until superseded by a revised version published on our website. Thank you for choosing Crystal Coast Pool Services Pty Ltd for your service needs.

By continuing to use our Services, you acknowledge that you have understood and agreed to all the terms and conditions outlined in this Agreement. Your engagement with our Services indicates acceptance of these terms in their entirety, including any future revisions.